May 29, 2016
By Steven Wishnia and Neal Tepel
San Diego, CA -A six-day grievance strike by about 1,700 AT&T customer-service workers in San Diego ended May 25 after the company agreed to release reports on how it monitors its call-center employees.
The workers had walked out May 19 after AT&T refused to turn over 500 reports requested by Communications Workers of America Local 9509. Local 9509 district steward Carlos Munoz told the San Diego Union-Tribune that the union had the contractual right “to request reports that show who is listening to our members” and had found “multiple violations” of contract rules, including one case where a former customer-service representative had won more than $1 million in a wrongful- termination lawsuit. AT&T agreed to provide some of the reports within days, and will meet with union representatives to discuss how conversations at the San Diego call center are monitored, said Local 9509 President Chris Roberts. Read more