September 4, 2014
By Neal Tepel
Charleston, West Virginia – Frontier Communications and the Communications Workers of America (CWA) announced on August 29th, that West Virginia locals have ratified the labor agreement the two parties reached on August 3rd. The new contract will expire August 2017 and over 1,500 union members will be covered by the agreement.
“With the CWA members’ approval of this contract, Frontier is positioned to continue its growth and investment in West Virginia’s communications infrastructure to provide superior communications services to the residents and businesses of West Virginia,” Frontier Communications President and Chief Operating Officer Dan McCarthy said. “We have made remarkable progress during the past four years through the hard work and dedication of our CWA partners and our CWA-represented work force."
“Frontier is a customer-focused company, and our employees fulfill our commitment to deliver customers the best possible communications services and values,” McCarthy added.
The agreement covers CWA employees who work in 42 West Virginia counties and serve more than 500,000 residential and business customers. They include customer service technicians, network support technicians, construction technicians, call center representatives and many other employees who support service delivery in the state.
Negotiations began in June 2013. The contract expired in August 2013. Frontier and the CWA engaged in continual negotiations discussing complex issues during a series of contract extensions.
CWA District 2-13 Vice President Ed Mooney said: “CWA understands the critical role Frontier’s employees and our members play in providing West Virginia with communications services. CWA members have a rich history of supporting Mountain State Customers. This agreement allows CWA members to continue this tradition while maintaining great middle class jobs in West Virginia."