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ACS Sets Up Accountability Office

July 14, 2017
By Stephanie West

New York, NY – Following several scandals and reports of chaos within the agency, the New York City Administration for Children’s Services (ACS) has set up an ACS Accountability Office.

The Accountability Office is expected to oversee needed management improvements. Its hoped that the oversight and intensive monitoring will affect a positive change in operations. Eden Hauslaib, a former agency Senior Advisor of Strategic Initiatives, has been appointed Chief Accountability Officer to oversee the new division. With the continual reports of mismanagement and waste,  Commissioner David Hansell committed to completing a top-to-bottom management review of ACS’ programs and practices. The creation of the Accountability Office is an outgrowth of that review. 

“Creating an Accountability Office is the next step in this agency’s move towards greater organizational effectiveness,” said ACS Commissioner David Hansell. “As we continue our internal assessment of agency practices and review the recommendations we receive from external oversights, we will remain focused on practical reform. We will continue to identify improved agency structures that best serve the children and families we work with, and that support our outstanding workforce. I am confident that Eden has the background and experience necessary to implement this new structure and achieve the goals of this new Office.”

The Accountability Office will also conduct audits of case practices of ACS employees working within the two major divisions that provide direct services to the public: the Division of Child Protection (DCP), which employs close to 3,000 staff who conduct investigations throughout the five boroughs; as well as the Division of Youth and Family Justice (DYFJ) with 750 staff who serve young people in the juvenile detention and placement systems throughout the city

“The Office of Accountability will move the Administration for Children’s Services forward as they work to strengthen services for families and build organizational capacity,” said Deputy Mayor for Health and Human Services Dr. Herminia Palacio.  “This Office will ensure that the many reforms that ACS has and will introduce will be implemented in a clear, consistent, and efficient manner, streamlining processes for the agency and, ultimately, improving the lives of families and children across New York City.” 

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